Brian Kreissl’s recent article “When non-HR professionals do HR work” published on HRReporter.com is an insightful and timely look at a very old, but not widely-known, organizational truth: there’s no such thing as a company without HR. HR is not the output of a department called HR, nor is it the […]
There's No Such Thing as a Company Without HR Read More »
Whatever your product, service or business model, you’re in business to sell something. That means you need someone to buy it. That someone is, of course, the customer. And that’s why businesses are focused on making customers happy and finding ways to keep them on board for the long haul
Treating Your Employees How You Treat Your Best Customers Read More »
Social networking tools like Twitter, Facebook, LinkedIn and others are quickly becoming mainstays in the world of corporate communication. These days, it’s not uncommon – in fact, it’s quite ordinary – to “tweet” a colleague or business contact, post on a client’s Facebook “wall,” or send a professional status update
Social Networking and Accountability Read More »
Sifting through the wreckage of the Great Recession to find glimmers of good news stories is enough to frustrate even the most ardent optimist. However, for those of us who want to see the glass as half full, glimpse the light at the light of the end of the tunnel,
Retention in 2011: from Optional Expense to Essential Investment Read More »
Time flies, and the holiday season is here once again. That means it’s a time for overeating (“just one more Turtle…okay, six more…”), wondering why you complained so much about the heat during the summer as your frozen hands fumble for car keys, and of course, office parties. Now, I
Alcohol at the Office Party? Not a Good Mix Read More »
I recently came across a job ad that said “9 to 5ers need not apply,” and it got me thinking about the idea of workplace productivity. More specifically, it reminded me of how confusing this concept can be, and how many well-intentioned organizations mis-apply it – like the folks who
Enabling Workplace Productivity: 4 Concepts to Consider Read More »
As my maternity leave ended and I prepared to return to work (not that being on maternity leave is a total picnic – nobody spits up on me at work, or emotionally manipulates me into playing “here comes the airplane” at 3am) – I anticipated a lot of change. Indeed,
This Social Media Thing Read More »
The science of managing personnel isn’t all that different than other sciences in one interesting sense: ideas that seemed safe and smart when introduced can, over time, reveal themselves to be less than ideal; even harmful. Take, for example, performance reviews. When performance reviews arrived onto the scene, they were
Performance Reviews Read More »
While you can (and most are) debate whether the recession is actually ‘over,’ I would caution employers against exhaling too soon. If you’re like most, you’ve been looking at employees through the lens of cost-cutting and termination. Times are changing and it’s time to look through the lens of retention.
Remembering Retention Read More »
