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Client Relations Specialist
A Client Relations Specialist manages and nurtures relationships with clients, ensuring their needs are met and fostering long-term satisfaction and loyalty
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Job Description
As a Client Relations Specialist, you will be responsible for managing relationships with key clients, understanding their needs, and ensuring their satisfaction.
Purpose
To build and maintain strong client relationships, ensuring ongoing value and partnership.
Duties and Responsibilities
- Establish and nurture relationships with key clients.
- Understand client needs and provide tailored solutions.
- Coordinate with internal teams to meet client expectations.
- Address client concerns and resolve issues.
- Monitor and report on client satisfaction metrics.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in client relations or account management.
- Strong interpersonal and communication skills.
- Ability to understand and communicate technical concepts.
Experience
- Mid-level roles typically require 3-5 years of client relations experience.
Preferred Qualifications
- Certification in client relations or account management.
- Familiarity with CRM and client management tools.
Working Conditions
- Office-based work with occasional client meetings.
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