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Client Success Manager
A Client Success Manager builds and maintains relationships with clients, ensuring their satisfaction, retention, and success by providing support, guidance, and solutions tailored to their needs
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Job Description
As a Client Success Manager, you will be responsible for ensuring client satisfaction, retention, and expansion of business relationships.
Purpose
To build and maintain strong client relationships, ensuring ongoing value and success.
Duties and Responsibilities
- Onboard and welcome new clients, ensuring a smooth transition.
- Monitor client satisfaction and gather feedback.
- Identify opportunities for upselling or cross-selling.
- Collaborate with internal teams to address client needs.
- Develop and execute client success strategies.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in client success or account management.
- Strong communication and relationship-building skills.
- Ability to understand and communicate technical concepts.
Experience
- Mid-level roles typically require 3-5 years of client success experience.
Preferred Qualifications
- Certification in client success or account management.
- Familiarity with customer relationship management (CRM) tools.
Working Conditions
- Office-based work with occasional client visits.
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