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Customer Feedback Analyst
A Customer Feedback Analyst collects and analyzes customer feedback data to identify trends, insights, and opportunities for improving products, services, and customer experiences
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Job Description
As a Customer Feedback Analyst, you will be responsible for collecting, analyzing, and interpreting customer feedback to drive improvements in products, services, and overall customer satisfaction.
Purpose
To provide insights into customer sentiment and preferences, guiding strategic decisions for enhanced customer experience.
Duties and Responsibilities
- Implement systems for collecting and organizing customer feedback.
- Analyze customer survey data and comments.
- Identify trends and patterns in customer feedback.
- Provide reports and recommendations to improve customer satisfaction.
- Collaborate with cross-functional teams to implement changes based on feedback.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in customer feedback analysis or market research.
- Strong analytical and data interpretation skills.
- Excellent communication and reporting abilities.
Experience
- Mid-level roles typically require 3-5 years of experience in customer feedback analysis.
Preferred Qualifications
- Certification in customer experience analytics or market research.
- Familiarity with survey tools and data visualization tools.
Working Conditions
- Office-based work with occasional collaboration across departments.
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