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Customer Service Representative (Insurance)
A Customer Service Representative in Insurance assists policyholders with inquiries, claims processing, and policy management to ensure customer satisfaction and retention
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Job Description
As a Customer Service Representative in the insurance industry, you will be responsible for assisting policyholders with inquiries, providing information about policies, and resolving issues related to coverage.
Purpose
To provide excellent customer service to policyholders, addressing inquiries, providing information, and ensuring customer satisfaction.
Duties and Responsibilities
- Assist policyholders with inquiries and concerns.
- Provide information about insurance policies and coverage.
- Process policy changes and updates.
- Collaborate with other departments to resolve complex issues.
- Maintain accurate customer records.
Qualifications
- Strong customer service and interpersonal skills.
- Knowledge of insurance products and policies.
- Excellent communication and problem-solving skills.
- Attention to detail and organizational skills.
Experience
- Entry-level positions may require training or customer service experience.
- Mid-level roles typically require 2-4 years of customer service experience in insurance.
Preferred Qualifications
- Certification in insurance customer service.
- Continued education in customer service and insurance.
Working Conditions
- Standard office hours.
- Interaction with policyholders via phone, email, or online channels.
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