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Customer Service Training Specialist
A Customer Service Training Specialist develops and delivers training programs to enhance the skills and performance of customer service representatives, ensuring exceptional service delivery and customer satisfaction
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Job Description
As a Customer Service Training Specialist, you will be responsible for developing and delivering training programs for customer service teams.
Purpose
To enhance the skills and knowledge of customer service representatives, improving overall service quality.
Duties and Responsibilities
- Assess training needs and develop training programs.
- Conduct onboarding sessions for new hires.
- Provide ongoing training on product knowledge and service skills.
- Monitor and evaluate the effectiveness of training programs.
- Collaborate with leadership to address skill gaps.
Qualifications
- Bachelor's degree in education, communication, or a related field.
- Proven experience in training and development, preferably in customer service.
- Strong presentation and facilitation skills.
- Excellent communication and organizational abilities.
Experience
- Mid-level roles typically require 3-5 years of training experience.
Preferred Qualifications
- Certification in training and development.
- Familiarity with learning management systems.
Working Conditions
- Office-based work with occasional travel for training sessions.
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