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Customer Support Specialist
A Customer Support Specialist provides assistance and resolves issues for customers, ensuring positive experiences and satisfaction with products or services
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Job Description
As a Customer Support Specialist, you will be responsible for providing specialized assistance to customers, troubleshooting technical issues, and coordinating solutions.
Purpose
To offer expert support and solutions, ensuring customer satisfaction and issue resolution.
Duties and Responsibilities
- Handle complex customer inquiries and issues.
- Collaborate with technical teams to resolve product or service problems.
- Provide guidance on product features and usage.
- Document and report recurring issues for improvement.
- Contribute to the development of support materials.
Qualifications
- Associate's or bachelor's degree in a related field.
- Proven experience in customer support.
- Technical knowledge relevant to the product or service.
- Excellent problem-solving and communication skills.
Experience
- Mid-level roles typically require 3-5 years of customer support experience.
Preferred Qualifications
- Technical certification or training.
- Experience with CRM and support ticket systems.
Working Conditions
- Office-based or remote work with a focus on technical support.
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