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E-commerce Customer Service Specialist
An E-commerce Customer Service Specialist provides support and assistance to online customers, addressing inquiries, resolving issues, and ensuring a seamless shopping experience
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Job Description
As an E-commerce Customer Service Specialist, you will be responsible for providing support to customers purchasing products online, addressing inquiries, and ensuring a seamless online shopping experience.
Purpose
To support and enhance the online shopping experience, resolve customer issues, and contribute to the success of the e-commerce platform.
Duties and Responsibilities
- Respond to customer inquiries related to online purchases.
- Provide assistance with order tracking, returns, and exchanges.
- Collaborate with logistics and fulfillment teams to ensure timely delivery.
- Troubleshoot technical issues related to the e-commerce platform.
- Gather customer feedback to improve the online shopping experience.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in e-commerce customer service.
- Strong knowledge of online retail processes and platforms.
- Excellent communication and problem-solving skills.
Experience
- Mid-level roles typically require 3-5 years of e-commerce customer service experience.
Preferred Qualifications
- Certification in e-commerce or online retail management.
- Familiarity with e-commerce platforms and order management systems.
Working Conditions
- Office-based or remote work with a focus on online customer support.
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