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Hospitality Trainer
A Hospitality Trainer develops and delivers training programs for hospitality staff, focusing on customer service, industry standards, and job-specific skills
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Job Description
As a Hospitality Trainer, you will be responsible for developing and delivering training programs for hospitality staff, ensuring high service standards and continuous improvement.
Purpose
To enhance the skills and knowledge of hospitality staff, improving overall service quality.
Duties and Responsibilities
- Assess training needs and develop training programs for various hospitality roles.
- Conduct onboarding sessions for new hires.
- Provide ongoing training on customer service, safety, and hospitality standards.
- Monitor and evaluate the effectiveness of training programs.
- Collaborate with department heads to address skill gaps.
Qualifications
- Bachelor's degree in hospitality, education, or a related field.
- Proven experience in hospitality training.
- Strong presentation and facilitation skills.
- Excellent communication and organizational abilities.
Experience
- Mid-level roles typically require 3-5 years of training experience.
Preferred Qualifications
- Certification in training and development.
- Familiarity with learning management systems.
Working Conditions:
- Office-based work with occasional on-site training sessions.
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