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Hotel Front Desk Agent
A Hotel Front Desk Agent greets guests, manages reservations, and assists with check-in and check-out procedures, ensuring a positive and smooth hotel experience
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Job Description
As a Hotel Front Desk Agent, you will be responsible for welcoming guests, handling check-ins and check-outs, and providing information about hotel amenities and services.
Purpose
To ensure a positive guest experience by delivering excellent customer service and managing hotel operations at the front desk.
Duties and Responsibilities
- Greet and assist guests during check-in and check-out.
- Provide information about hotel services, amenities, and local attractions.
- Handle reservations, cancellations, and room assignments.
- Respond to guest inquiries and resolve issues promptly.
- Collaborate with other hotel departments for smooth operations.
Qualifications
- High school diploma or equivalent.
- Proven experience in hotel front desk operations.
- Strong customer service and communication skills.
- Familiarity with hotel reservation systems.
Experience
- Entry-level to mid-level roles may vary in experience requirements.
Preferred Qualifications
- Certification in hotel management or hospitality.
- Multilingual skills.
Working Conditions
- Shift-based work, including evenings, weekends, and holidays.
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