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IT Help Desk Support Specialist

An IT Help Desk Support Specialist provides technical assistance and troubleshooting support to users experiencing IT issues, ensuring prompt resolution and minimal downtime

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Job Description

As an IT Help Desk Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users, resolving IT issues, and ensuring user satisfaction.


Purpose

To provide timely and effective technical support to end-users, addressing IT issues and maintaining user productivity.


Duties and Responsibilities

  • Respond to IT support requests from end-users.
  • Troubleshoot hardware and software issues.
  • Provide remote or on-site assistance to users.
  • Document and track support issues.
  • Collaborate with IT teams on issue resolution.

Qualifications

  • Bachelor's degree in information technology or a related field.
  • Proven experience in IT help desk support.
  • Knowledge of IT support tools and technologies.
  • Strong customer service and communication skills.

Experience

  • Entry-level to mid-level roles may vary in experience requirements.

Preferred Qualifications

  • Certification in IT support (e.g., CompTIA A+, ITIL).
  • Familiarity with IT service management (ITSM) tools.

Working Conditions

  • Office-based work with occasional on-site support.

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