Conversations That Matter

Conversations That Matter (CTM) program is a great example of how employee-manager conversations can be used to build engagement and retention. By providing a structured framework for conversations, the program helps employees collaborate with their managers to make their work more rewarding and develop a fulfilling career.

The CTM program includes a series of eight guided conversations that focus on specific topics to help build the employee’s experience or career. The conversations are deliberately short, making it easy to have a conversation that produces real value in 15-30 minutes. Each conversation ends with an agreed-upon action that advances the employee’s interests, which they will pursue in collaboration with their manager.

Written conversation guides are also provided to ensure that managers and employees have a successful and beneficial conversation with little preparation. The guide contains everything managers and employees need to have a successful conversation, making it easy for them to stay on track and focused.

In addition to the conversations, CTM offers several support elements to create a rich and unique learning experience and sustainable change. These include group learning sessions and individual coaching for managers, support partnerships between managers, surveys to measure change, and the use of habit-building technology.

By providing a structured framework for conversations, the CTM program makes it easier for managers and employees to engage in conversations that may not otherwise happen. At a time when retaining employees has become a key concern, these conversations are a valuable tool for building engagement and retention. By using CTM organizations can foster a more productive, motivated, and satisfied workforce that benefits both employees and the organization.

The CTM program has many benefits beyond just building engagement and retention. Studies have shown that engaged employees are more productive, more creative, and more likely to stay with their organization for the long term. Transparent conversations about all aspects of the employment relationship, including compensation, career development, and performance expectations, can help foster a sense of trust and mutual respect between employees and their managers. Such transparency can also help employees feel valued and recognized, which can lead to increased job satisfaction and motivation.

With written conversation guides, managers and employees can easily prepare for and have successful conversations. The support elements offered by CTM, such as group learning sessions and individual coaching for managers, help create a rich and unique learning experience and support sustainable change. By using the CTM program, organizations can identify potential issues early on, take proactive steps to address them and foster a more productive, motivated, and satisfied workforce.

Overall, the CTM program offers a valuable tool for building engagement and retention in the workplace.