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Technical Support Specialist
A Technical Support Specialist assists customers with technical issues and inquiries, providing troubleshooting and solutions to ensure optimal product or service performance
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Job Description
As a Technical Support Specialist, you will be responsible for assisting customers with technical issues, providing guidance on product usage, and collaborating with technical teams to resolve complex problems.
Purpose
To ensure customers receive effective technical support, enhancing their overall experience with the product or service.
Duties and Responsibilities
- Provide technical assistance to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to products.
- Collaborate with product development teams to address technical challenges.
- Create and update technical support documentation.
- Educate customers on product features and best practices.
Qualifications
- Bachelor's degree in information technology or a related field.
- Proven experience in technical support.
- Strong technical knowledge relevant to the product or service.
- Excellent communication and problem-solving skills.
Experience
- Mid-level roles typically require 3-5 years of technical support experience.
Preferred Qualifications
- Certification in technical support or relevant technical areas.
- Familiarity with CRM and technical support ticketing systems.
Working Conditions
- Office-based or remote work with a focus on technical customer support.
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